Frequently Asked Questions
Discover everything you need to know about your Temperley London experience.
What is your international shipping policy?
We offer worldwide shipping via DHL. Delivery times vary by region, with most international orders arriving within 3-7 business days. Duties and taxes are calculated at checkout for a seamless delivery process.
How can I return an item?
We accept returns on all full-priced items within 14 days of receipt. Items must be unworn, in their original condition, and with all Temperley London garment tags still attached.
Can I pre-order items from the latest runway collection?
Yes, we frequently offer pre-order opportunities for our upcoming collections. Payment is taken at the time of order to secure your piece, and estimated shipping dates are provided on the product page.
Do you offer bespoke or bridal alterations?
While our online store provides ready-to-wear sizing, we offer specialized bridal consultations and alterations through our flagship London boutique. Please contact our styling team to book an appointment.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I care for my Temperley London silk and embellished pieces?
Due to the delicate nature of our fabrics and hand-applied embellishments, we recommend professional dry cleaning only. Please refer to the specific care label inside your garment for detailed instructions.